Question 1

What is a jewelry STL subscription?

Accepted Answer

A jewelry STL subscription gives you monthly access to download production-ready 3D jewelry files (STL format) from our curated catalog. Every paid plan includes white-label catalog access so you can present designs under your brand, plus member pricing on downloads and customizations. Compare Beginner, Professional, and Studio on the Subscriptions page.

Question 2

How often are new jewelry STL models added?

Accepted Answer

We add new rings, pendants, earrings, bangles, and related designs to the catalog on an ongoing basis as our design team publishes production-ready models. Subscribers get access to the full growing library within their plan limits—browse the shop anytime to see the latest pieces.

Question 3

Can I use STL files commercially with a subscription?

Accepted Answer

Yes. Subscription plans are built for professional jewelers and resellers who use files in their own production and client-facing workflows. You may manufacture and sell finished jewelry from downloaded STLs under your business, subject to our Terms of Service. White-label catalog access lets you show designs to clients without our branding.

Question 4

What is white-label?

Accepted Answer

White-label allows you to remove our branding and show the catalog to your clients under your own brand. It is included on every subscription plan (Beginner, Professional, and Studio). Your clients see your branding instead of ours, for a seamless experience that reflects your business.

Question 5

Can I change plans later?

Accepted Answer

Yes! You can upgrade your plan at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you'll be charged a prorated amount.

Question 6

What happens if I exceed my download limit?

Accepted Answer

If you exceed your monthly download limit, you can purchase additional downloads at the discounted member price for your tier. These additional downloads are available immediately and don't affect your next month's allowance.

Question 7

Are there any setup fees or long-term contracts?

Accepted Answer

No setup fees and no long-term contracts. All plans are month-to-month subscriptions that you can cancel at any time. There are no penalties for canceling, and you'll retain access until the end of your current billing period.

Question 8

Do Professional members get priority for modifications?

Accepted Answer

Members with our Professional membership have priority for modifications. Your customization requests (finger size and primary stone size) are processed ahead of non-member and Beginner-tier requests.

Question 9

What does the white-label option include?

Accepted Answer

All paid memberships include the white-label option: you can place your logo and company name on your branded catalog pages, without prices displayed, so you can present the full catalog to your clients in a complete and professional way.

Question 10

Do you offer a free trial?

Accepted Answer

Yes. Eligible accounts can start a 14-day free trial with no credit card required. During the trial you get Professional-style catalog and white-label access, with 3 STL downloads for the trial period. Customizations remain at the standard price during trial. You can opt in once per account from the Subscriptions page or your account dashboard.

Question 11

What is included in the free trial?

Accepted Answer

The trial includes 14 days of white-label catalog access, Professional-style preview benefits, and 3 STL downloads. It does not include discounted customization pricing; customizations stay at the standard price until you subscribe. When you subscribe, normal plan limits, paid member pricing, and billing apply.

Question 12

What happens when my free trial ends?

Accepted Answer

When the trial period ends, trial access ends until you subscribe. Your saved white-label settings may remain in your account, but the public branded catalog URL will not stay active without an active paid subscription. You can choose a plan anytime to continue.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) as well as Google Pay and Apple Pay. All payments are processed securely through Stripe.

Question 14

When am I charged?

Accepted Answer

Subscriptions are charged at the start of each billing cycle. One-time purchases (e.g. single downloads or customizations) are charged at checkout. You will receive a receipt by email.

Question 15

What currency are prices in?

Accepted Answer

Prices are displayed in US dollars (USD). Your card may show a converted amount depending on your bank and location.

Question 16

What is your refund and cancellation policy?

Accepted Answer

You can cancel your subscription at any time; access continues until the end of the current billing period. Refunds for subscriptions are handled on a case-by-case basis. For digital downloads, once a file has been delivered we generally do not offer refunds; contact us if you have an issue with a specific file.

Question 17

How do the shop filters map to what I am looking for?

Accepted Answer

Use the filters on the left (or above on mobile) to narrow the catalog. Each dimension answers a typical jeweler question: Question Filter What type of piece? Product type (tree) How are the stones arranged? Stone configuration What shape is the main stone? Stone shape How are stones held? Setting method What is the design motif? Theme What decorative techniques apply? Decorative detail

Question 18

Can I combine filters?

Accepted Answer

Yes. Category, stone configuration, stone shape, setting method, theme, and decorative detail work together. Counts beside each option reflect how many products match your current selection.

Question 19

Do old bookmark links still work?

Accepted Answer

Legacy query parameters (for example product type or style names in the URL) are still interpreted when possible. New links use numeric category and facet IDs for precise filtering.

Question 20

Do you spell it “jewelry” or “jewellery”?

Accepted Answer

We mainly use American English (“jewelry”) in the interface. If you search for jewellery STL files or 3D jewellery models, you are in the right place—the catalog is the same. We mention both spellings in help content where useful for jewelers in the UK, Canada, Australia, and other regions.

Question 21

Why are the claws longer in the STL files?

Accepted Answer

The claws are longer in the STL files so they can be adjusted and set according to the jeweler's preference. This gives you flexibility to fit the stones and finish the piece to your standards.

Question 22

Why do some models look duplicated?

Accepted Answer

Some models may appear to be duplicated, but when you review the specifications you will notice differences such as finger size, number of stones, stone size, dimensions, and other details. Always check the product specs before ordering.

Question 23

How can I find a matching band for an engagement ring?

Accepted Answer

In many cases, the matching band for an engagement ring is assigned a SKU that is either immediately before or immediately after the ring’s SKU. If you want to verify whether a band is meant to pair with a specific engagement ring, check the adjacent SKU numbers—the corresponding matching band is often the next or previous item in sequence. Always confirm fit and design details in the product specifications before ordering; this tip is a quick way to spot likely pairs in the catalog.

Question 24

Can I use gemstones instead of diamonds?

Accepted Answer

Models that specify diamonds can be replaced with gemstones. The files are designed to accommodate your choice of stone; adjust claw length and setting as needed during finishing.

Question 25

What printers are the files optimized for?

Accepted Answer

All our files are optimized for resin printers. They are production-ready for jewelry manufacturing workflows using resin-based 3D printing.

Question 26

How do downloads work with my plan?

Accepted Answer

Each plan includes a monthly download limit. When you purchase a product or use an included download, it counts toward your limit. Limits reset at the start of each billing cycle. Additional downloads are available at your tier’s discounted price.

Question 27

Where do I find my downloads?

Accepted Answer

After purchase, go to My Account → Downloads. You’ll see STL files (direct downloads) and customization requests (files prepared to your finger size and primary stone size), which appear when they’re ready.

Question 28

What file format do I get?

Accepted Answer

All designs are provided as STL files, the standard format for 3D printing and jewelry manufacturing. Files are optimized for resin printers.

Question 29

How do I get more downloads if I run out?

Accepted Answer

You can purchase additional downloads at the member price for your tier. They are available immediately and do not affect your next month’s included allowance.

Question 30

Where can I see my order history?

Accepted Answer

Go to My Account → Orders. You’ll see all past orders with order number, date, items, and status. Click an order to view details and, for customization items, track when your files are ready.

Question 31

How do I know when my customization is ready?

Accepted Answer

Items with customization (finger size and primary stone size) are processed by our team. You’ll receive an email when your customized files are ready. They will then appear under My Account → Downloads with the rest of your files.

Question 32

How do I manage my subscription and account details?

Accepted Answer

In My Account you can view your plan under Subscriptions, update your profile under Settings, and manage notifications. Subscription changes (e.g. upgrade or cancel) take effect as described in the Plans & billing FAQ.

Question 33

What are account notifications for?

Accepted Answer

We send notifications for order updates, when customization files are ready, subscription renewals, and important account or service updates. You can manage which emails you receive in My Account → Notifications.

Frequently Asked Questions