Question 1

Do you sell finished jewelry?

Accepted Answer

No. 3D Jewelry Catalog is built for jewelry businesses. We provide digital design catalogs and production files (STL format) so jewelers can print, cast, and sell finished pieces through their own store—not a retail shop for consumers buying ready-made jewelry.

Question 2

What is a jewelry STL subscription?

Accepted Answer

The Jeweler Plan is a $20/month membership for jewelry businesses. It includes your branded client catalog (white-label), 15 production-ready STL downloads per month, and priority support. Additional downloads are $8.99; sized customizations are $9.99. See /subscriptions for details.

Question 3

How often are new jewelry STL models added?

Accepted Answer

We add new rings, pendants, earrings, bangles, and related designs to the catalog on an ongoing basis as our design team publishes production-ready models. Subscribers browse the full curated catalog and download production files for orders they close—within their monthly allowance.

Question 4

Can I use STL files commercially with a subscription?

Accepted Answer

Yes. Subscription plans are built for professional jewelers and resellers who use files in their own production and client-facing workflows. You may manufacture and sell finished jewelry from downloaded STLs under your business, subject to our Terms of Service. See /commercial-use-jewelry-stl-license for a plain-language summary.

Question 5

What is white-label?

Accepted Answer

White-label is our term for a branded client catalog: you show designs under your logo and company name without our branding on public pages. It is included with the Jeweler Plan membership. Learn more at /white-label-jewelry-catalog.

Question 6

Can I cancel my membership?

Accepted Answer

Yes. The Jeweler Plan is month-to-month with no long-term contract. You can turn off auto-renewal anytime from your account—there are no cancellation fees. Your membership stays fully active (branded catalog, downloads, and support) until the end of your current billing period.

Question 7

Is the Jeweler Plan meant for bulk downloading?

Accepted Answer

No. Membership is built for jewelry businesses: a branded client catalog plus production STL downloads for pieces you actually sell. The 15 monthly downloads are for orders you close—not a bulk file dump. Additional production downloads are $8.99 each if you need more in a busy month.

Question 8

What happens if I exceed my download limit?

Accepted Answer

If you use all 15 included downloads in a month, you can purchase additional production downloads at $8.99 each. These are available immediately and do not affect next month's allowance.

Question 9

Are there any setup fees or long-term contracts?

Accepted Answer

No setup fees and no long-term contracts. Membership is month-to-month. Turn off auto-renewal anytime from your account; you keep full access until the end of your current billing period.

Question 10

Do members get priority for customizations?

Accepted Answer

Yes. Active members receive priority processing for customization requests (finger size and primary stone size) compared to non-members.

Question 11

What does the white-label option include?

Accepted Answer

All paid memberships include the white-label option: you can place your logo and company name on your branded catalog pages, without prices displayed, so you can present the full catalog to your clients in a complete and professional way.

Question 12

Do you offer a free trial?

Accepted Answer

Yes. Eligible accounts can start a 14-day free trial with no credit card required. You get full white-label catalog access and membership preview benefits, with up to 3 production STL downloads during the trial to evaluate file quality for resin printing. Customizations remain at the standard $9.99 price during trial. No credit card to start. Subscribe anytime during the trial — $20 today — to keep your catalog live. You can opt in once per account from the Subscriptions page or your account dashboard.

Question 13

What is included in the free trial?

Accepted Answer

The trial includes 14 days of white-label catalog access, membership preview benefits, and up to 3 production STL downloads to evaluate file quality. Customizations stay at the standard $9.99 price until you subscribe. When you subscribe, the Jeweler Plan includes 15 downloads per month and normal billing applies.

Question 14

What happens when my free trial ends?

Accepted Answer

When the trial period ends, trial access ends until you subscribe. Your saved white-label settings may remain in your account, but the public branded catalog URL will not stay active without an active paid membership. Subscribe anytime to continue.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) as well as Google Pay and Apple Pay. All payments are processed securely through Stripe.

Question 16

When am I charged?

Accepted Answer

Subscriptions are charged at the start of each billing cycle. One-time purchases (e.g. single downloads or customizations) are charged at checkout. You will receive a receipt by email.

Question 17

What currency are prices in?

Accepted Answer

Prices are displayed in US dollars (USD). Your card may show a converted amount depending on your bank and location.

Question 18

What is your refund and cancellation policy?

Accepted Answer

You can turn off auto-renewal anytime from your account; membership benefits continue until the end of the current billing period. Refunds for subscriptions are handled on a case-by-case basis. For digital downloads, once a file has been delivered we generally do not offer refunds; contact support@3djewelrycatalog.com or WhatsApp +52 55 21184741 if you have an issue with a specific file.

Question 19

How do the shop filters map to what I am looking for?

Accepted Answer

Use the filters on the left (or above on mobile) to narrow the catalog. Each dimension answers a typical jeweler question: Question Filter What type of piece? Product type (tree) How are the stones arranged? Stone configuration What shape is the main stone? Stone shape How are stones held? Setting method What is the design motif? Theme What decorative techniques apply? Decorative detail

Question 20

Can I combine filters?

Accepted Answer

Yes. Category, stone configuration, stone shape, setting method, theme, and decorative detail work together. Counts beside each option reflect how many products match your current selection.

Question 21

Do old bookmark links still work?

Accepted Answer

Legacy query parameters (for example product type or style names in the URL) are still interpreted when possible. New links use numeric category and facet IDs for precise filtering.

Question 22

Do you spell it “jewelry” or “jewellery”?

Accepted Answer

We mainly use American English (“jewelry”) in the interface. If you search for jewellery STL files or 3D jewellery models, you are in the right place—the catalog is the same. We mention both spellings in help content where useful for jewelers in the UK, Canada, Australia, and other regions.

Question 23

Why are the claws longer in the STL files?

Accepted Answer

The claws are longer in the STL files so they can be adjusted and set according to the jeweler's preference. This gives you flexibility to fit the stones and finish the piece to your standards.

Question 24

Why do some models look duplicated?

Accepted Answer

Some models may appear to be duplicated, but when you review the specifications you will notice differences such as finger size, number of stones, stone size, dimensions, and other details. Always check the product specs before ordering.

Question 25

How can I find a matching band for an engagement ring?

Accepted Answer

In many cases, the matching band for an engagement ring is assigned a SKU that is either immediately before or immediately after the ring’s SKU. If you want to verify whether a band is meant to pair with a specific engagement ring, check the adjacent SKU numbers—the corresponding matching band is often the next or previous item in sequence. Always confirm fit and design details in the product specifications before ordering; this tip is a quick way to spot likely pairs in the catalog.

Question 26

Can I use gemstones instead of diamonds?

Accepted Answer

Models that specify diamonds can be replaced with gemstones. The files are designed to accommodate your choice of stone; adjust claw length and setting as needed during finishing.

Question 27

What printers are the files optimized for?

Accepted Answer

All our files are optimized for resin printers. They are production-ready for jewelry manufacturing workflows using resin-based 3D printing. See /resin-ready-jewelry-stl-files and our beginner guide at /how-to-start-3d-printing-jewelry.

Question 28

How do downloads work with my plan?

Accepted Answer

The Jeweler Plan includes 15 production downloads per month for pieces you sell. Each included download counts toward that monthly allowance. Limits reset at the start of each billing cycle. Additional downloads are $8.99 each.

Question 29

Where do I find my downloads?

Accepted Answer

After purchase, go to My Account → Downloads. You’ll see STL files (direct downloads) and customization requests (files prepared to your finger size and primary stone size), which appear when they’re ready.

Question 30

What file format do I get?

Accepted Answer

All designs are provided as STL files, the standard format for 3D printing and jewelry manufacturing. Files are optimized for resin printers.

Question 31

How do I get more downloads if I run out?

Accepted Answer

Purchase additional production downloads at $8.99 each. They are available immediately and do not reduce next month’s 15 included downloads.

Question 32

Where can I see my order history?

Accepted Answer

Go to My Account → Orders. You’ll see all past orders with order number, date, items, and status. Click an order to view details and, for customization items, track when your files are ready.

Question 33

How do I know when my customization is ready?

Accepted Answer

Items with customization (finger size and primary stone size) are processed by our team. You’ll receive an email when your customized files are ready. They will then appear under My Account → Downloads with the rest of your files.

Question 34

How do I manage my subscription and account details?

Accepted Answer

In My Account you can view your plan under Subscriptions, update your profile under Settings, and manage notifications. Subscription changes (e.g. upgrade or cancel) take effect as described in the Plans & billing FAQ.

Question 35

What are account notifications for?

Accepted Answer

We send notifications for order updates, when customization files are ready, subscription renewals, and important account or service updates. You can manage which emails you receive in My Account → Notifications.