Question 1

Do you sell finished jewelry?

Accepted Answer

No. 3D Jewelry Catalog is built for jewelry businesses. We provide digital design catalogs and production files (STL format) so jewelers can print, cast, and sell finished pieces through their own store—not a retail shop for consumers buying ready-made jewelry.

Question 2

What is a jewelry STL subscription?

Accepted Answer

The Jeweler Plan is a $20/month membership for jewelry businesses. It includes your branded client catalog (white-label), 15 production-ready STL downloads per month, and priority support. Additional downloads are $8.99; sized customizations are $9.99. See /subscriptions for details.

Question 3

How often are new jewelry STL models added?

Accepted Answer

We add new rings, pendants, earrings, bangles, and related designs to the catalog on an ongoing basis as our design team publishes production-ready models. Subscribers browse the full curated catalog and download production files for orders they close—within their monthly allowance.

Question 4

Can I use STL files commercially with a subscription?

Accepted Answer

Yes. Subscription plans are built for professional jewelers and resellers who use files in their own production and client-facing workflows. You may manufacture and sell finished jewelry from downloaded STLs under your business, subject to our Terms of Service. See /commercial-use-jewelry-stl-license for a plain-language summary.

Question 5

What is white-label?

Accepted Answer

White-label is our term for a branded client catalog: you show designs under your logo and company name without our branding on public pages. It is included with the Jeweler Plan membership. Learn more at /white-label-jewelry-catalog.

Question 6

Can I cancel my membership?

Accepted Answer

Yes. The Jeweler Plan is month-to-month with no long-term contract. You can turn off auto-renewal anytime from your account—there are no cancellation fees. Your membership stays fully active (branded catalog, downloads, and support) until the end of your current billing period.

Question 7

Is the Jeweler Plan meant for bulk downloading?

Accepted Answer

No. Membership is built for jewelry businesses: a branded client catalog plus production STL downloads for pieces you actually sell. The 15 monthly downloads are for orders you close—not a bulk file dump. Additional production downloads are $8.99 each if you need more in a busy month.

Question 8

What happens if I exceed my download limit?

Accepted Answer

If you use all 15 included downloads in a month, you can purchase additional production downloads at $8.99 each. These are available immediately and do not affect next month's allowance.

Question 9

Are there any setup fees or long-term contracts?

Accepted Answer

No setup fees and no long-term contracts. Membership is month-to-month. Turn off auto-renewal anytime from your account; you keep full access until the end of your current billing period.

Question 10

Do members get priority for customizations?

Accepted Answer

Yes. Active members receive priority processing for customization requests (finger size and primary stone size) compared to non-members.

Question 11

What does the white-label option include?

Accepted Answer

All paid memberships include the white-label option: you can place your logo and company name on your branded catalog pages, without prices displayed, so you can present the full catalog to your clients in a complete and professional way.

Question 12

Do you offer a free trial?

Accepted Answer

Yes. Eligible accounts can start a 14-day free trial with no credit card required. You get full white-label catalog access and membership preview benefits, with up to 3 production STL downloads during the trial to evaluate file quality for resin printing. Customizations remain at the standard $9.99 price during trial. No credit card to start. Subscribe anytime during the trial — $20 today — to keep your catalog live. You can opt in once per account from the Subscriptions page or your account dashboard.

Question 13

What is included in the free trial?

Accepted Answer

The trial includes 14 days of white-label catalog access, membership preview benefits, and up to 3 production STL downloads to evaluate file quality. Customizations stay at the standard $9.99 price until you subscribe. When you subscribe, the Jeweler Plan includes 15 downloads per month and normal billing applies.

Question 14

What happens when my free trial ends?

Accepted Answer

When the trial period ends, trial access ends until you subscribe. Your saved white-label settings may remain in your account, but the public branded catalog URL will not stay active without an active paid membership. Subscribe anytime to continue.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) as well as Google Pay and Apple Pay. All payments are processed securely through Stripe.

Question 16

When am I charged?

Accepted Answer

Subscriptions are charged at the start of each billing cycle. One-time purchases (e.g. single downloads or customizations) are charged at checkout. You will receive a receipt by email.

Question 17

What currency are prices in?

Accepted Answer

Prices are displayed in US dollars (USD). Your card may show a converted amount depending on your bank and location.

Question 18

What is your refund and cancellation policy?

Accepted Answer

You can turn off auto-renewal anytime from your account; membership benefits continue until the end of the current billing period. Refunds for subscriptions are handled on a case-by-case basis. For digital downloads, once a file has been delivered we generally do not offer refunds; contact support@3djewelrycatalog.com or WhatsApp +52 55 21184741 if you have an issue with a specific file.

Jewelry business membership for professional jewelers

Your branded jewelry catalog

Production downloads for orders you close

Sized customizations at $9.99

Built for jewelry businesses

Priority support

Jeweler Plan

Frequently Asked Questions