Question 1

Do you sell finished jewelry?

Accepted Answer

No. 3D Jewelry Catalog is built for jewelry businesses. We provide digital design catalogs and production files (STL format) so jewelers can print, cast, and sell finished pieces through their own store—not a retail shop for consumers buying ready-made jewelry.

Question 2

What is a jewelry STL subscription?

Accepted Answer

A jewelry business subscription gives you monthly access to download production-ready design files (STL format) from our curated catalog. Every paid plan includes a branded client catalog (white-label) so you can present designs under your brand, plus member pricing on downloads and customizations. Compare Beginner, Professional, and Studio on the Subscriptions page.

Question 3

How often are new jewelry STL models added?

Accepted Answer

We add new rings, pendants, earrings, bangles, and related designs to the catalog on an ongoing basis as our design team publishes production-ready models. Subscribers get access to the full growing library within their plan limits—browse the shop anytime to see the latest pieces.

Question 4

Can I use STL files commercially with a subscription?

Accepted Answer

Yes. Subscription plans are built for professional jewelers and resellers who use files in their own production and client-facing workflows. You may manufacture and sell finished jewelry from downloaded STLs under your business, subject to our Terms of Service. See /commercial-use-jewelry-stl-license for a plain-language summary.

Question 5

What is white-label?

Accepted Answer

White-label is our term for a branded client catalog: you show designs under your logo and company name without our branding on public pages. It is included on every subscription plan (Beginner, Professional, and Studio). Learn more at /white-label-jewelry-catalog.

Question 6

Can I change plans later?

Accepted Answer

Yes! You can upgrade your plan at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you'll be charged a prorated amount.

Question 7

What happens if I exceed my download limit?

Accepted Answer

If you exceed your monthly download limit, you can purchase additional downloads at the discounted member price for your tier. These additional downloads are available immediately and don't affect your next month's allowance.

Question 8

Are there any setup fees or long-term contracts?

Accepted Answer

No setup fees and no long-term contracts. All plans are month-to-month subscriptions that you can cancel at any time. There are no penalties for canceling, and you'll retain access until the end of your current billing period.

Question 9

Do Professional members get priority for modifications?

Accepted Answer

Members with our Professional membership have priority for modifications. Your customization requests (finger size and primary stone size) are processed ahead of non-member and Beginner-tier requests.

Question 10

What does the white-label option include?

Accepted Answer

All paid memberships include the white-label option: you can place your logo and company name on your branded catalog pages, without prices displayed, so you can present the full catalog to your clients in a complete and professional way.

Question 11

Do you offer a free trial?

Accepted Answer

Yes. Eligible accounts can start a 14-day free trial with no credit card required. You get full white-label catalog access and Professional-style preview benefits, with up to 3 production STL downloads during the trial to evaluate file quality for resin printing. Customizations remain at the standard price during trial. You can opt in once per account from the Subscriptions page or your account dashboard.

Question 12

What is included in the free trial?

Accepted Answer

The trial includes 14 days of white-label catalog access, Professional-style preview benefits, and up to 3 production STL downloads to evaluate file quality. It does not include discounted customization pricing; customizations stay at the standard price until you subscribe. When you subscribe, normal plan limits, paid member pricing, and billing apply.

Question 13

What happens when my free trial ends?

Accepted Answer

When the trial period ends, trial access ends until you subscribe. Your saved white-label settings may remain in your account, but the public branded catalog URL will not stay active without an active paid subscription. You can choose a plan anytime to continue.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) as well as Google Pay and Apple Pay. All payments are processed securely through Stripe.

Question 15

When am I charged?

Accepted Answer

Subscriptions are charged at the start of each billing cycle. One-time purchases (e.g. single downloads or customizations) are charged at checkout. You will receive a receipt by email.

Question 16

What currency are prices in?

Accepted Answer

Prices are displayed in US dollars (USD). Your card may show a converted amount depending on your bank and location.

Question 17

What is your refund and cancellation policy?

Accepted Answer

You can cancel your subscription at any time; access continues until the end of the current billing period. Refunds for subscriptions are handled on a case-by-case basis. For digital downloads, once a file has been delivered we generally do not offer refunds; contact support@3djewelrycatalog.com or WhatsApp +52 55 21184741 if you have an issue with a specific file.

Jewelry business subscription
for professional jewelers

Monthly Download Credits

Exclusive Member Discounts

White-Label Branding

Priority Support

Early Access to New Models

Custom Design Requests

Choose Your Plan

Beginner Plan

Professional Plan

Studio Plan

Frequently Asked Questions

Jewelry business subscriptionfor professional jewelers